What is Protect Group?

The World’s leading Refundable Bookings solution for the ticketing, endurance, travel and hospitality industries, that enables you to provide a superior level of customer experience whilst generating significant additional revenue streams. 

Customers are offered enhanced tickets/registrations at the point of sale, with refundable terms and conditions included. Once selected it enables the customer to apply for a full refund should they not be able to attend their event, for a broad range of unforeseen reasons.

Refunds are administered by Refund Protect’s Customer Experience Team directly to the customer, on your behalf, reducing the number of refunds you have to process and delivering full and rapid refunds, on average within 4-7 hours. 

In an unpredictable world, where anything can happen, Refund Protect is used by the largest global events, ticketing, travel, transportation and hospitality brands as an essential solution to drive consumer purchasing confidence and additional revenue.

Operating since 2016, we now have over 400 clients across 75 countries, supporting over 35 languages. 

What Products and Services do You Offer?

Protect Group offers a refundable registration/ticketing solution called Refund Protect. Rather than a highly regulated, third-party insurance offering, we work with our partners to offer a refundable registration/ticketing upgrade to enhance their current refund/cancellation Terms and Conditions. Protect Group acts as your refund administrator while allowing you to protect your revenue, enhance your customer experience and create new revenue streams. 

How Does Refund Protect Work with haku?

Haku has partnered with Protect Group to offer event/ticketing clients and their customers a refundable registration/ticketing upgrade at the final point of sale. This seamless integration does not disrupt the checkout flow, and can be enabled easily within the haku registration platform. 

What Organizations Currently Use Refund Protect?

• Chicago Event Management 

• J&A Racing 

• Houston Marathon

• Bix7 

• Oklahoma City Marathon 

• Route 66 Marathon 

• Escape from Alcatraz 

• Marine Corps Marathon

Why Should an Organization Use Refund Protect?

Allow Protect Group to act as your global administrator of refunds and offer an enhanced product to your customers, protecting them from life's unforeseen circumstances. We support organizations by eliminating the need to handle refunds in-house, all while delivering the highest level of customer experience and satisfaction. Protect your revenue and generate ancillary income all at the same time.